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BUILDING A STRONG WORKING CULTURE​BUILDING

An organization’s culture can be a significant competitive advantage if it has value to its members, is unique, and cannot be easily copied by others. If an organization has a strong culture that others cannot readily duplicate, it can use that culture to attract both customers and employees. In fact, a strong organizational culture can be a major determinant in not just satisfying your customers, but actually in overwhelming them. A good strategy is to identify other organizations with successful cultures and try to emulate the processes used to create those cultures in your company.
  • Establish a vision
  • Hire people who can uphold your vision
  • Identify Ideal Personality Traits – Warmth, empathy, teamwork, conscientiousness, optimism
  • Way of talking
  • Communication and transparency
  • Empower the employees
  • Culture and reputation
  • Behaviour
  • Manners and Etiquette
  • Attire
  • The STARS attitude – Smile, Teamwork, Attitude, Reliability, Service with passion
  • Professionalism
  • Flawless service to customers
  • Employees commitment
  • A specific ritual of the company
  • A specific way of greeting customers

MASTER YOUR BODY LANGUAGEBenefits

What does your sitting style or your voice tone say? What message do you send when you cross your arms? Mastering body language can have an effect not only on the job, presentations and social occasions, but also on the customers!

  • Understand your body language
  • Projecting a professional body language
  • Decoding other people’s body language
  • Assertive behaviour
  • Build better relationship
  • Using proper body language at work
  • Be aware of the unconscious behaviour
  • Confidence management through body language

CONFLICT MANAGEMENTBenefits

The training offers you different techniques of how to deal with difficult people efficiently without disrupting your work management and enhance your personality.

  • Communicate proficiently with any difficult person
  • Manage anger and stress
  • Use appropriate language (verbal and nonverbal) that will calm difficult situations and people
  • Know the difference between dangerous words and dependable words
  • Use effective influencing skills to positively affect the outcome of every situation
  • Develop your skills to create concord instead of conflict
  • Adapt your approach to different people through understanding human profiling.
  • Learn how to respond tactfully when faced with tension or disagreement.
  • Practice assertive behavior that will help control and defuse difficult situations
  • Build relationships that will improve workplace harmony, morale and motivation

BUSINESS ETIQUETTE Benefits

“Etiquette is what you are doing and saying when people are looking and listening. What you are thinking is your business.” – Virginia Cary Hudson

 

Business etiquette is a set of manners that is accepted or required in a profession. When proper professional etiquette is used, all involved are able to feel more comfortable, and things tend to flow more smoothly.

POSITIVE THINKINGBenefits

It takes positive attitude to achieve positive result.


A positive attitude causes a chain reaction of positive thoughts, events and outcomes. It is a
catalyst and it sparks extraordinary results. ~ Wade Boggs

 

Attitude creates the way you feel about people and situations. Your actions are a result of your
attitude—which in turn creates a reaction from others.

  • How to shift your thoughts and create a positive attitude
  • Positive impact
  • Boost self confidence
  • The impact of positive thinking on your work, your health, and your life
  • How Positive Thinking Builds Your Skill Set
  • How to increase positive thinking in your life

ART OF SMART CONVERSATIONBenefits

A brilliant conversation makes you smarter.

  • How to turn a small talk to a smart conversation
  • Become genuinely interested in the other person.
  • Become a good listener
  • The use of smart words
  • Improve client service
  • Enhance interpersonal communication
  • How to have a professional telephone conversation

INTERCULTURAL COMMUNICATIONBenefits

The importance of intercultural communication in the workplace cannot, and should not be
undermined. It plays an important role in the functioning of an organization and affects the final
output too.

  • Set the right culture
  • Effectively communicate in an intercultural setting
  • Avoid intercultural miscommunication
  • Pay attention to nonverbal communication
  • To think and act appropriately

EMOTIONAL INTELLIGENCEBenefits

Emotional intelligence is the capacity to understand and manage your emotions. The skills involved in emotional intelligence are self-awareness, self-regulation, motivation, empathy, and social skills.

  • Value and benefits of Emotional Intelligence
  • Self-management, Self-regulation
  • Using Emotional Intelligence to deal with stress
  • Linking Emotional Intelligence and decision making
  • How Emotional Intelligence matters for a happy life

Tailored Course Offered​Benefits

This course will help you to

  • Communication skills at work
  • Refined Self-image
  • Body language – how to read people body language efficiently
  • Dealing with difficult people and situations
  • Marital relationship management
  • Emotional intelligence
  • Business etiquette
  • Public speaking
  • Positive parenting
  • Negotiation skills
  • How to make a powerful presentation
  • Motivation at work
  • Organizational culture
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